Refund policy
Refund & Returns Policy
Warranty Period
All orders are covered by a 30-day warranty from the date of delivery.
What We Cover (No Return Required)
If your item arrives with any of the following issues, you are entitled to a full refund or free resend - and you do not need to return the item:
- Product quality defects
- Damage during transit
- Missing items
- Wrong item sent
Simply contact us within 30 days of delivery with photo or video evidence, and we will resolve it at no cost to you.
Buyer's Responsibility (Return Required)
We are unable to support no-reason refunds or resends for personal reasons, including:
- Ordering the wrong size
- Ordering by mistake
- Simply not liking the product
If you wish to return an item for personal reasons, you may request a "return and refund," however you must cover international return shipping costs. Please note that cross-border return shipping can be costly - we recommend weighing the shipping cost against the product's value before proceeding.
Timeframes
- Dispute processing: Once a dispute is submitted, our standard handling time is 2 working days.
- Refund arrival: Approved refunds typically take 5–10 business days to appear in your account, depending on your bank's processing speed.
How to Contact Us
To raise a dispute or request a refund, please contact us at Spoiltfurlife@gmail.com within 30 days of delivery.